Dealing with Households

Dealing with Households

Follow Move-In Procedures that Make Good First Impression on New Residents

November 16, 2012    

As you know, first impressions are lasting ones. In the apartment industry, first impressions can mean the difference between high turnover and high renewal rates. Industry studies show that residents typically make their renewal decisions within the first 48 hours of residing at a community,...

Getting Help for Isolated Elderly Residents

May 28, 2012    

Many elderly residents are capable of living independently and paying their rent on time. But sooner or later, you may have an elderly resident who has trouble coping with day-to-day concerns, such as managing money, paying rent on time, or keeping his unit tidy. An elderly resident who has...

How to Control Business Use of Tax Credit Units

February 9, 2012    

According to U.S. Census data released in June 2011, more than half—51.6 percent—of all the country's businesses that responded to the 2007 Survey of Business Owners were operated primarily within homes or other noncommercial spaces. And because the data was compiled before the...

How to Discourage Electricity Theft by Households

December 15, 2011    

One way households may steal electricity is by stealing from the building supply. Households may tamper with wiring and hook up directly to your building's metered electricity supply. A resident who does this taps into power that you're paying for. Another way to steal electricity is...

How to Handle Verification When Source Doesn't Return Form

October 9, 2011    

Sometimes verification sources don't return the forms that you send them to verify certain information such as a household member's income or student status. In these situations, you must try to verify the information by telephoning the sources. To stay in tax credit compliance, you'...

How to Verify Household Member's Need for a Live-In Aide

October 9, 2011    

Last month, the Insider discussed how to determine whether an absentee's confinement in a hospital or nursing home is temporary or permanent. Problems with noncompliance can arise if you don't count the income of an absentee who should be considered a member of the household....

How to Avoid Noncompliance After Realizing You've Overcharged Rent

September 21, 2011    

It's easy to make a mistake when calculating the rent you charge low-income households at your tax credit site. For instance, a staff member might have made an error in arithmetic when adding a household's utility allowance, or staff may have used the income limits for the wrong...

Use Tough Notice to Get Unauthorized Occupants on Lease or Off Site

August 14, 2011    

According to HUD's latest report on U.S. Rental Housing Characteristics, vacancies in assisted rental housing are much lower than the national average. Fewer units are affordable to low-income renters. In fact, according to the 2011 Housing and Homelessness policy statement distributed by...

Avoid Three False Assumptions When Renting to Section 8 Prospects

July 17, 2011    

Many managers assume that applicants with Section 8 vouchers are automatically eligible for tax credit housing. Unfortunately, this is not always the case. Households that are eligible for Section 8 assistance may not be eligible for tax credit housing. Or, if eligible, they may not be able to...

Making Sense of Household Assets: How to Navigate Four Common Areas of Confusion

March 12, 2011    

When certifying or recertifying household income, knowing how to count assets properly is an area that often throws site staff. It can be tricky, but understanding when to treat an item as income or an asset is essential—counting an item as an asset when it's not may lead you to...

Take Precautions to Protect Residents' Personal Information

March 12, 2011    

Two years ago, the Oklahoma Housing Finance Agency notified some 90,000 families associated with its Section 8 Housing Choice Voucher (HCV) program that their personal information might have been compromised when a laptop was stolen from an OHFA employee's home. The computer contained names...

Hold Orientation Meetings to Help New Households Start Out Right

February 3, 2011    

When new tax credit households move into your site, you can help them to start out on the right foot by ensuring that they have a clear understanding of their obligations for adhering to lease provisions and the house rules for your site. The orientation meeting sets the tone for the...