Dealing with Households

How to Encourage Resident Cooperation with Recertification Requirements

February 27, 2017    

IRS regulations don’t require annual certifications for properties that are 100 percent tax credit. However, for mixed-income sites, recertifications serve an important function. Annual certifications ensure affordable housing units are occupied by income-eligible households, and provide a...

How to Conduct Effective Recertification Meetings for Mixed-Use Sites

October 20, 2016    

The Housing and Economic Recovery Act of 2008 (HERA) eliminated the annual income recertification requirement for 100 percent buildings. Each state agency, however, may opt to tighten the rule and impose its own recertification requirements. For mixed-use tax credit sites, owners are required to...

Provide Appropriate Reports to Get Police to Respond Effectively to Drug Activity

June 30, 2016    

During the summer months, you may notice an increase in drug activity at your site. Unemployed youth are out of school with more time to be idle. And if a significant percentage of your households consist of single parents who are working multiple jobs with kids being raised by themselves, your...

How to Decide Whether Requirements Belong in Leases or Site Rules

April 27, 2016    

Like most tax credit sites, you probably include some residency requirements in your leases and some in your site or community rules. But if you include a requirement in the wrong place, you could create confusion and face enforcement problems, liability, and loss of revenue, says Ohio attorney...

Train Staff on How to Root Out Unauthorized Occupants

January 29, 2016    

Unauthorized occupants can cause a host of problems at your community. Relatives or acquaintances of residents who move in without management’s knowledge are often the source of a site’s crime problems. Also, if an unauthorized occupant does something wrong at your community, such as...

Hold Keys Until New Resident Turns on Utilities, Puts Name on Account

August 31, 2015    

When a new resident moves into a unit at your tax credit site, it’s important to make sure that he either turns on utilities, such as gas and electric, or, if the utilities were left on, transfers the account to his name. That’s because if new residents don’t transfer utilities...

How to Minimize Resident Complaints During Renovations

June 26, 2015    

Depending on where your site is locations and the local climate, the summer months may be the optimal time to perform upgrades and renovations at your site, especially if outdoor works is involved. Contractors may be more willing to work during the summer, and there may be greater availability...

How to Handle Residents Who Obstruct Fire Exits and Jeopardize Tax Credits

April 30, 2015    

As a site owner or manager, you must check the common areas of your tax credit site regularly for safety hazards. If you find problems, you must immediately correct them, or risk legal liability for any potential injuries to residents, their guests, or visitors to the site. You may encounter...

Seven Tips for Handling Prospective Household's Security Questions

February 26, 2015    

Just about every time an apartment crime occurs, it seems the victim sues the owner for negligence. If a crime occurs at your site, the question of whether or not an owner has provided households with adequate security will be the crux of any legal analysis. If a court rules that you didn’...

Gather Adequate Proof for Noisy Resident's Eviction Proceeding

January 29, 2015    

One of the most common complaints among households is loud and disruptive neighbors. Unreasonable disturbances of other households with noise from loud music, fighting, and partying are common lease violations.

Set Rules to Prevent Community Bulletin Board Problems

November 26, 2014    

Even in the age of Facebook and other social media, many sites still feature bulletin boards in their lobbies or common areas. Since not every resident will be tech savvy or want to go online to check the latest site news, a bulletin board can be an effective way for a site to inform households...

Require Absent Resident’s Authorization Before Giving Visitor Access to Unit

September 30, 2014    

Residents frequently need you to let friends, relatives, or workers into their units when they aren’t home. But it’s risky to do that since you could inadvertently be letting a criminal into one of your residents’ units. If something happens to the resident or her property, you...

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