Dealing with Households

Dealing with Households

How to Decide Whether Requirements Belong in Leases or Site Rules

February 26, 2024    

Like most owners, you probably include some residency requirements in your leases and some in your site rules. But if you include a requirement in the wrong place, you could create confusion and face enforcement problems. To help you avoid such problems, we’ll tell you which requirements...

Make Opioid Overdose Reversal Medication Part of Site’s Safety Toolkit

December 21, 2023    

We give you answers to four frequently asked questions.



Fentanyl and other opioids are fueling the worst drug crisis in the history of the United States. According to CDC drug overdose data, drug overdose deaths in the United States, driven by illicit...

Add 10 Rules to Plug Loopholes in Your Pet Rules

July 28, 2023    

Almost every site that allows pets has a set of pet rules, usually in the form of a lease addendum that covers such issues as picking up pet waste, preventing nuisance problems, and keeping pets out of prohibited areas. But many pet rules don’t cover other important issues, such as a...

How to Cut Risks When Accepting Packages for Residents

January 2, 2023    

Most residents aren’t home during the day to accept packages sent to them. And with the rise of online shopping, packages that are left unattended at your site could become attractive targets for thieves and may entice thieves to regularly visit your site.

Build Case Against Residents Profiteering from Short-Term Rentals

November 30, 2022    

Some of your households may be tempted to rent out their apartments ahead of the holidays to earn some extra income. Booking platforms such as Airbnb, VRBO, and have made listing apartments to allow residents to become short-term landlords increasingly easier. However, letting low-...

Use 3 Strategies to Communicate Better with Non-English Speakers

September 30, 2022    

An increasing number of prospects and household members don’t speak English as their primary language. These individuals who have a limited ability to read, speak, write, or understand English are limited English proficient, or “LEP.” These individuals may be immigrants or...

How to Have Households Inform You of Long Absences

August 30, 2022    

Sometimes a household will disappear for weeks at a time. No one answers the phone, their mail piles up, and their assigned parking space remains empty. When a unit is left unattended, health and safety hazards such as rotting food or frozen pipes can result.

Owner Can Evict Resident for Unauthorized Occupants

February 25, 2022    

A site owner sued to evict a resident for lease violations with regard to the number of occupants residing in the unit. The site operates under guidelines established by both HUD’s project-based voucher program and the LIHTC program. Applicants must meet the criteria for both programs. And...

Get Staff to Report Signs of Resident-Related Trouble

October 29, 2021    

Your site employees are in a perfect position to keep you up-to-date on what’s going on at your site. And the information they give you about residents can be critical in helping you run your site. They can alert you to lease violations and unauthorized residents, and they can help you...

Treasury Adds 7 Policies to Expedite ERA Distribution

September 30, 2021    

The Treasury Department recently released updated Emergency Rental Assistance (ERA) spending data through Aug. 31. So far, state and local programs have made over 1.4 million Emergency Rental Assistance payments to households and distributed $7.7 billion since January.

Supreme Court Strikes Down CDC's Residential Eviction Moratorium

August 31, 2021    

On Aug. 3, the Centers for Disease Control and Prevention (CDC) issued a limited eviction moratorium covering renters living in communities experiencing a substantial or high level of COVID-19 transmission. And on Aug. 26, the Supreme Court rejected the moratorium in a challenge brought by a...

Eviction Prevention Efforts Ramp Up, Treasury Updates ERA FAQs

July 29, 2021    

On July 21, the White House hosted a virtual meeting to help cities quickly deliver emergency rental assistance and develop plans to prevent evictions. Since December, Congress has provided to Treasury $46 billion for the Emergency Rental Assistance (ERA) program.