Dealing with Households

Dealing with Households

How to Prevent Residents from Using Staff to Run Errands

September 30, 2020    

Residents may ask employees to do personal tasks such drop off their dry cleaning or fix a stereo or some other personal equipment. This puts owners in a delicate position because, on one hand, allowing such employee behavior opens you up to liability risks, and on the other hand, barring...

Prepare Enough Evidence When Evicting Resident for Illegal Activity

August 31, 2020    

By signing a lease agreement, a resident agrees to follow the terms of the lease. If the tenant breaks a clause of this contract, an owner must often first send the tenant a “Notice to Quit.” A Notice to Quit is a formal legal document an owner sends a resident in an attempt to fix a...

Get Right to Enter Residents’ Units with Government Inspectors

February 11, 2020    

As part of its compliance monitoring responsibilities, a state housing agency must conduct on-site physical inspections and review low-income certifications and other documentation. The agency must perform these inspections and certification reviews at least once every three years after the...

Take Five Steps to Curb Behavior of Abusive Residents

December 23, 2019    

Have you ever had a resident complain to you about another resident’s harassing or abusive behavior? Maybe the other resident is loudly insulting him or, worse, using racial epithets. You might be tempted to ignore the problem. But your decision could be costly. The resident who’s...

Use Common Area Rules to Protect Site and Reduce Risk of Liability

December 4, 2019    

Your common areas play a major role in your site’s success. They’re the areas that your residents share and prospective renters see first. But your residents may cause problems in your common areas, inadvertently or otherwise. They may leave their garbage out, store personal property...

How to Discourage Electricity Theft, Utilities Tampering by Residents

December 4, 2019    

One way residents may steal electricity is by stealing from the building supply. Residents may tamper with wiring and hook up directly to your building’s metered electricity supply. A resident who does this taps into power that you’re paying for. Another way to steal electricity is...

Four Rules for Recertifying Household Member on Military Duty or Otherwise Absent

June 27, 2019    

If you don’t know when to count—and when not to count—the income of absentees, because of military service or otherwise, during recertification at your mixed-income site, you can miscalculate residents’ rent and jeopardize the owner’ tax credits. Counting the income...

Take Four Steps When Resident Who Lived Alone Passes Away

May 30, 2019    

When dealing with the death of a resident, you must remain sensitive to the family and friends of the deceased but also carefully follow legal procedures. We’ll tell you what steps you must take to deal with the deceased resident’s body and belongings. We’ll explain how you can...

Facilitate Eviction Process by Giving Attorney Relevant Documents, Information

January 30, 2019    

When you hire an attorney to evict a resident from your tax credit site for violating the lease, you want to have the eviction handled as quickly and efficiently as possible. But the process may be unnecessarily hindered if you don’t give the attorney all the documents and information she...

Set Sports Court Rules to Prevent Injuries, Disputes

July 30, 2018    

Sports courts, such as basketball, volleyball, and tennis courts, are a great amenity for your site. But sports courts can also lead to problems. For example, residents may argue with each other over how much time a resident should be...

How to Encourage Resident Cooperation with Recertification Requirements

February 27, 2017    

IRS regulations don’t require annual certifications for properties that are 100 percent tax credit. However, for mixed-income sites, recertifications serve an important function. Annual certifications ensure affordable housing units are occupied by income-eligible households, and provide a...

How to Conduct Effective Recertification Meetings for Mixed-Use Sites

October 20, 2016    

The Housing and Economic Recovery Act of 2008 (HERA) eliminated the annual income recertification requirement for 100 percent buildings. Each state agency, however, may opt to tighten the rule and impose its own recertification requirements. For mixed-use tax credit sites, owners are required to...