How to Respond When Households Withhold Rent over Unit Problems
One of the toughest situations you can face is when a household withholds rent over a claimed problem in a unit. Sometimes the problem is something major, such as no heat or hot water for an extended time. Other times the problem is something minor, such as a broken dishwasher. And still other times, there’s no problem, but the household claims that there is one as an excuse not to pay rent.