Use Staff Focus Groups to Keep in Touch with Tax Credit Sites
If you manage several tax credit sites or one very large one, you may find it hard to get an accurate day-by-day picture of how things are going at each of them. That’s because information tends to get altered in the course of reaching you. For example, maintenance staffers and leasing agents report to their supervisors, who in turn report to their property managers, who then report to you. At each stage, less and less information gets passed on.