How to Conduct Customer-Friendly Eligibility Interviews

April 6, 2009
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Qualifying households for tax credit housing is a complex, multilayered procedure. For site managers, the initial eligibility interview often proves to be the most challenging part of the process—and it causes a great deal of anxiety for applicants, as well. Being asked to provide a lot of personal information to a stranger makes many people apprehensive, and creates emotional barriers for site staff.

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