Set Clear Expectations When Working with Contractors

October 31, 2009    

If you're planning a building project at your site, whether it involves new construction, rehabilitation, or just light repair work, you may be apprehensive about working with a new contractor. But investing some time up front to find the right candidate and define the terms of the job may...

Plan Ahead to Avert Catastrophe from Natural Disaster

August 31, 2009    

It is any site manager's worst nightmare—that moment when the phone rings to notify you that your world has been turned upside-down. The potential threats caused by natural hazards, such as hurricanes, wildfires, floods, winter storms, landslides, or earthquakes, happen more often than...

Take 10 Steps to Prevent Loitering

August 31, 2009    

If you're having problems with groups loitering in your parking lot, common areas, or elsewhere on your property, you're not alone. Nonresident loiterers have been a long-time complaint for tax credit site managers. Loitering has the potential to incite vandalism, burglary, muggings,...

Set Clear Procedures for Application Fees and Holding Deposits

July 31, 2009    

The tough economy has many low-income housing tax credit sites operating with minimal staffing and restricted budgets. Some find that carefully managing operating costs can help to offset the lack of rent growth caused by declining median incomes in the past few years.

Lease Nonrenewal Procedure: Don't Expose Yourself to a Lawsuit

July 4, 2009    

An all-too-common scenario in tax credit site management is the household that becomes uncommunicative at recertification time. You've probably encountered such households before: Multiple notices to make an appointment for a recertification interview are shrugged off and ignored.


Four Tips for Maintaining Effective Waiting Lists

July 4, 2009    

Most tax credit sites keep some type of prospect waiting list. If your site participates in HUD-subsidized programs, such as Section 8 or Section 236, a written resident selection plan is mandatory and must follow HUD guidelines [HUD Handbook 4350.3., Ch. 4, Sec. 1]. But even if not required by...

Make Sure Household Files Are in Shape for Review

May 31, 2009    

Keeping household files well organized and up to date is a critical factor in demonstrating compliance with tax credit requirements. Lack of proper documentation, inadequate or missing clarification on verifications, asset or income errors, and typos are among the common mistakes that auditors...

Break Down Language Barriers for Non-English-Speaking Residents

May 6, 2009    

According to the 2000 census, approximately 25 million adults living in the United States depend on friends and family members to translate everything from food labels to rental leases. Language issues have created considerable challenges for low-income housing site managers to ensure that...

How to Conduct Customer-Friendly Eligibility Interviews

April 6, 2009    

Qualifying households for tax credit housing is a complex, multilayered procedure. For site managers, the initial eligibility interview often proves to be the most challenging part of the process—and it causes a great deal of anxiety for applicants, as well. Being asked to provide a lot of...

Staying on Top of HERA: A Review of Key Provisions Impacting Compliance

March 1, 2009    

The low-income housing tax credit program has undergone a notable transformation over the past year. The Housing and Economic Recovery Act of 2008 (HERA; P.L. 110-289), which was signed into law on July 30, 2008, contained significant changes that affect compliance for LIHTC sites.

How to Convert Residential Unit to Another Use

February 1, 2009    

You may be interested in converting some residential units at your tax credit site to another use. For example, your site might need a security office or childcare center. But before you can use residential units for other purposes, significant due diligence must be performed. And part of that...

What Constitutes “Good Cause” for Termination?

January 1, 2009    

As a site owner or manager, you probably know that you can evict residents for lease violations. But there is another basis for eviction—independent of lease violations—known as termination for “good cause.” But what exactly is good cause?