Dealing with Households

Follow Four Tips to Minimize Winter Slip-and-Fall Liability

November 27, 2012    
  At the beginning of every winter season, many site managers begin to worry about the possibility of being hit with slip-and-fall lawsuits filed by residents or guests. Although it’s inevitable that accidents will occur, the management can try to make the site as safe as possible for...
Compliance

Know When and How to Use the HUD Handbook at a Tax Credit Site

November 27, 2012    
  To calculate household income at tax credit sites, you’re required to follow the rules set out in HUD Handbook 4350.3 (Occupancy Requirements of Subsidized Multifamily Housing Programs). But because the Handbook was written for assisted sites, applying it to a tax credit site can be a...
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Five Tips for Finding Qualified Applicants for Your Low-Income Units

November 19, 2012    
Finding enough qualified applicants to occupy your low-income units can be a tough task. And you’ll want to attract enough qualified applicants to be able to choose those who will respect your rules and pay the rent on time. If you don’t find enough qualified applicants for your tax...
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How to Respond to Three Objections When Leasing Units at Tax Credit Sites

November 18, 2012    
Getting top-quality renters through your tax credit site’s office door is tough. But dealing with their worries about living at a tax credit site is even tougher. Some applicants think twice about renting a unit at a tax credit site. They have preconceptions that the tax credit program...
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How to Respond to Unfavorable, False Reviews on Apartment-Rating Web Sites

November 17, 2012    
The Internet has proven to be very beneficial for apartment communities, as it gives prospects the opportunity to shop for apartments 24 hours a day in the comfort of their homes. As prospects continue to do more of their research online, user review and ratings Web sites such as yelp.com and...
Dealing with Households

Follow Move-In Procedures that Make Good First Impression on New Residents

November 16, 2012    
As you know, first impressions are lasting ones. In the apartment industry, first impressions can mean the difference between high turnover and high renewal rates. Industry studies show that residents typically make their renewal decisions within the first 48 hours of residing at a community, say...
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Set Strong Anti-Fraud Policy to Encourage Disclosure of All Assets

November 5, 2012    
Applicants and residents who lie about their income or student status cause big problems for tax credit owners and managers. Many applicants lie about their qualifications for the tax credit program because they think this will increase the chances that they'll appear eligible to occupy a low-...
Compliance

Document Efforts to Fix Three Common Household File Mistakes Before You’re Audited

November 5, 2012    
When you take over a site, there’s a good chance you’ll find paperwork mistakes made by prior managers. Missing income certifications, spotty income documentation, and utility allowance errors are common. Even though you didn’t make them, you mustn’t ignore these household...